1. Who we are
3P Planners (3p-planners.com) is operated by P3P Labs LLC, 827 Herald Street, Redlands, CA 92373, United States. We are the data controller for personal data collected through the website. For any privacy question or request, contact us at info@3p-planners.com.
2. Data we collect
- Account data: name, email address and password (stored in hashed form) if you create an account.
- Order and billing data: name, email, country, billing address where needed for tax, products bought, order number and amount.
- Payment data: card and payment details are collected and processed directly by our payment provider. We receive only limited information, such as the payment status and the last four digits of a card.
- Communication data: messages you send us through the contact form or by email.
- Usage data: pages viewed, products browsed, cart activity and download events.
- Technical data: IP address, browser type, device type, operating system, time zone and language settings.
- Cookie data: see section 12.
3. How and why we use your data
- To process orders, take payment and deliver your downloads.
- To send order confirmations and service messages.
- To provide customer support and handle refund requests.
- To keep the website secure and prevent fraud and misuse of our files.
- To remember your cart and currency choice.
- To understand how the website is used and improve it (only with consent where required).
- To send marketing emails, only if you have opted in. You can unsubscribe at any time.
- To meet legal, tax and accounting obligations.
4. Legal bases under the GDPR
If you are in the European Economic Area, we rely on these legal bases:
- Contract: to process your order, deliver products and provide support.
- Legal obligation: to keep tax and accounting records.
- Legitimate interests: to secure the website, prevent fraud and improve our service, where these interests are not overridden by your rights.
- Consent: for non-essential cookies, analytics and marketing emails. You can withdraw consent at any time.
5. Sharing with service providers
We do not sell your personal data for money. We share data only with providers that help us run the business, under contracts that require them to protect it:
- Payment providers to process payments and prevent fraud.
- Hosting and infrastructure providers to host the website and deliver files.
- Analytics providers to measure website use, only with your consent.
- Email providers to send order emails and, if you opt in, newsletters.
We may also share data if required by law, to protect our rights, or as part of a business transfer such as a merger or sale.
6. International data transfers
We are based in the United States, and our providers may process data in the United States and other countries. When we transfer personal data from the EEA, the UK or Switzerland, we use appropriate safeguards, such as the European Commission's Standard Contractual Clauses or a provider's certification under the EU-U.S. Data Privacy Framework.
7. Retention
- Order and billing records: 7 years, for tax and accounting purposes.
- Account data: while your account is active, then deleted within 30 days of a deletion request, except records we must keep.
- Support messages: up to 3 years after the last contact.
- Analytics data: up to 26 months.
- Marketing data: until you unsubscribe or withdraw consent.
8. Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls and trusted providers. No method of transmission or storage is completely secure, but we work to protect your information.
9. Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data.
- Portability: receive your data in a common, machine-readable format.
- Object to processing based on legitimate interests, and to direct marketing at any time.
- Restrict processing in certain cases.
- Withdraw consent at any time, without affecting earlier processing.
- Opt out of sale or sharing of personal data for cross-context behavioural advertising.
- Complain to a supervisory authority, such as the data protection authority in your EU country of residence.
To use any right, email info@3p-planners.com. We will respond within one month (GDPR) or 45 days (CCPA/CPRA), and may need to verify your identity. We will not discriminate against you for using your rights.
10. California residents (CCPA/CPRA)
In the last 12 months we have collected these categories of personal information: identifiers (name, email, IP address), commercial information (purchase history), internet activity (browsing and usage data) and approximate location derived from IP address or time zone. We collect them for the purposes in section 3 and disclose them to the service providers in section 5.
We do not sell personal information for money. If analytics or marketing cookies are enabled with your consent, this may count as "sharing" under California law. You can opt out at any time by rejecting non-essential cookies in our cookie preferences, by using a Global Privacy Control signal, or by emailing us. We do not knowingly sell or share the personal information of consumers under 16. We do not use sensitive personal information for purposes that require a right to limit.
California residents have the rights to know, access, correct and delete their personal information, to opt out of sale or sharing, and to not be discriminated against for using these rights. You may use an authorised agent to submit a request on your behalf.
11. Children's privacy
Our website is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has given us data, contact us and we will delete it.
12. Cookies
We use these categories of cookies and similar technologies:
- Essential: needed for the cart, currency choice, checkout, security and remembering your cookie choice. These are always on.
- Analytics: help us understand how visitors use the website. Off unless you accept.
- Marketing: help measure campaigns and show relevant ads. Off unless you accept.
Non-essential cookies are not set before you give consent. You can accept, reject or manage your choices in the cookie banner, and change them at any time with the "Cookie preferences" link in the footer.
13. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows the latest version.
14. Contact us
P3P Labs LLC, 827 Herald Street, Redlands, CA 92373, United States. Email: info@3p-planners.com.